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Processing failures automatically return the four reserved credits. Include the job ID if the balance did not recover.
Support
Start with the guidance below. If that does not resolve it, send a request from your account and track the response here.
Processing failures automatically return the four reserved credits. Include the job ID if the balance did not recover.
Refresh the Account page first. For a mismatch, include the job ID, expected balance, and approximate time—never an API key.
Include the endpoint, HTTP status, error code, request ID, and job ID. The complete reference is on the API page.
Delete terminal jobs from Caption history or permanently delete the whole account from the Account page.
Signed-in requests are the fastest way to preserve account context.
Your account securely supplies the reply address and lets you track status without putting private details in an email.
Sign inNo support requests yet.
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